Accessing Cintoo for the First Time - Project Invitation

Modified on Mon, 31 Mar at 3:19 PM

This article covers the steps to access Cintoo when receiving a project invitation from an existing Cintoo project team member.

1. If Cintoo user account has not been created yet and someone sends a Cintoo project invitation, two emails will be sent: one with subject line "Cintoo: Username has invited you to join the team", and another email with subject line "Cintoo: Username has invited you to Project Name".

2. First open the email with subject line "Cintoo: Username has invited you to join the team" and click Join The Team.

3. Fill out the form, accept the Terms of Service and Privacy Policy, and click Join Now.

4. A page My Projects in Cintoo is opened. To access the project, click on the project icon, or open the email with subject line "Cintoo: Username has invited you to Project Name" and click Open The Project.

5. Now the access to Cintoo and any dedicated Cintoo projects is granted. To log back in to Cintoo after singing out, be sure to use the same Cintoo URL that is shown in the "Cintoo: Username has invited you to Project Name" email.

If the URL is "https://us.cintoo.cloud/..." log in here: https://us.cintoo.cloud/login

If the URL is "https://eu.cintoo.cloud/..." log in here: https://eu.cintoo.cloud/login or here: https://aec.cintoo.com/login

If the URL is a custom company domain such as "https://companyname.cintoo.cloud/..." log in using company's custom URL (e.g. companyname.cintoo.cloud)

When redirected to the Cintoo login page, input the credentials:

If any problems are encountered during the login process, please follow the steps described in the article Trouble Logging into Cintoo Platform.