Trouble Logging into Cintoo Platform

Modified on Tue, 28 Jan at 1:49 PM

This article quickly describes the steps to follow in case a user is not able to log into Cintoo platform.

1. First thing to do - doublecheck if the username and password are correct.

2. Check if the web-site address is the right one. Cintoo operates worldwide and additionally provides Custom Branding services, that's why the URL could vary depending on your location and company settings.

For EU log in here: https://aec.cintoo.com/login or here: https://eu.cintoo.cloud/login

For US log in here: https://us.cintoo.cloud/login
If the company acquired a Custom Branding service log in is made through company’s Cintoo login page, which is typically https://companyname.cintoo.cloud/login. If your company uses a custom Cintoo domain, contact your organization's Cintoo administrator for further instructions.
Information on the domain could also be found in the emails from Cintoo, check your email box.

Choice of the domain not always depends on the physical location of your organization. Please consult your emails from Cintoo containing links to your domain.

If login is still unavailable please proceed with resetting Cintoo password:

1. Click Cannot login? on the Cintoo login page.

2. Enter the email address that is linked to the Cintoo Cloud account and click Send password reset email.

3. An email with subject line "Cintoo: Reset password" is sent to the chosen mailbox. If the email is not received, check the Spam or Junk folders, or contact your organization's IT department to check if emails from Cintoo are being blocked or restricted.

Click the Reset Your Password button provided in the email.

4. Password reset page is opened. Enter new Cintoo Cloud password and click Save.

5. Proceed to log in with the email address and new Cintoo Cloud password.