Stop and Resume an Import Session

Closing Cintoo Connect window while an import session is still in progress allows to stop the import process to be resumed at another time.

Stopping and resuming an import session is available for any type of data uploaded.


Follow the steps below to stop and resume an import session in Cintoo Connect.


1. For the current import session in progress, take note of the Project and Work zone listed under Destination in Cintoo Connect. This information will be required to resume the import process later.

 

2. Click "X" in Cintoo Connect.


3. A dialog window will appear to inform that the import session is still in progress. Click Yes to stop the import process and exit Cintoo Connect.


4. To resume the import process, open the same Cintoo Project and the same work zone. Choose any import option from Add drop-down menu to re-launch Cintoo Connect.


5. Cintoo Connect will launch with a dialogue confirming the previous import session was found. Click Resume to continue the import from where the process was left off.


There might occur a situation when an import session crushes due to external reasons and when relaunching Cintoo Connect it will not let continue the import process and get stuck. In this case there are 2 solutions:

  • Create another work zone and start the import process anew there
  • Clean Cintoo Connect cache folder (for example, when there is already an established file structure inside a work zone and moving data from it is not efficient):
  1. Close Cintoo Connect.
  2. Press Win + R on a keyboard to open Run dialog.
  3. Type in the following: %TEMP%/Cintoo/session. A dedicated Cintoo Connect cache folder opens.
  4. Remove all files inside the session folder.
  5. Restart Cintoo Connect.