Troubleshooting High-Resolution Scan Exports

When reviewing log files, the following message An existing connection was forcibly closed by the remote host could be encountered. 

This error occurs when PC does not have enough memory to export high-resolution scans, such as a 160 million point scan which requires 12GB of free memory. 

As a solution, try exporting scans as structured E57 instead of RCP. If structured E57 export is successful, it will generate an E57 file for each scan position, which can then be imported into ReCap to create an RCP file.

Temporary Cache Files folder is created by Recap SDK during the export process to create RCS/RCC files. It is automatically deleted once export is successful. If export fails, a user can safely delete this folder. Cintoo Connect does not track which scans have been exported in previous runs, so it is user's responsibility to unselect scans from Cintoo before clicking the Export Scans button.

Note: this is not the folder where RCS/RCC files are stored during the export. Folder where they are created is directly in Support folder, the same folder where Temporary Cache Files is created.