360 Edition Subscription Management

This article explains how 360 Edition subscription is managed, how the data is stored and synchronized, license lifecycle, and data security principles. It provides guidance on managing your subscription through the Cintoo Administration tab.

What 360 Edition Subscription Covers

Core Capabilities

Your 360 Edition subscription includes:

360° video import and management – Automated upload and synchronization from certified cameras
360 Explorer – Dedicated interface for navigating 360 captures
Storage – Hosting for 360 videos
Visualization – Integration with Cintoo's 3D viewer, including Gaussian Splatting
Collaboration features – Sharing and access controls for 360 data
Camera rental – Access to certified Ricoh THETA X hardware
Support – Technical assistance from Cintoo's support team

Integration with Other Editions

360 Edition extends existing Cintoo subscriptions:

Compatible with BIM Edition and TWIN Edition
Requires an active base subscription (BIM or TWIN)
Combines 360 data with point clouds, models, and other project assets
Shares the same projects, work zones, and user permissions

Usage Limits and Rules

Video Storage and Volume

File size limits:

Maximum 5 GB per video file
Videos longer than 10 minutes are automatically stopped

Storage allocation:

Approximately 10 GB per camera per day (typical usage)
Storage can be extended on demand
Contact support@cintoo.com if you anticipate higher usage

Camera Allocation

One camera per 360 Edition subscription
Additional cameras require additional subscriptions
Contact sales@cintoo.com for multi-camera deployments

Upload and Processing

Videos are uploaded automatically to Ricoh360 Cloud when the camera connects to Wi-Fi
Videos are then synchronized automatically to your Cintoo account
Processing time varies based on video length and system load

License Activation and Lifecycle

Activation Process

When you purchase a 360 Edition subscription:

Step 1: Subscription provisioning

Your account is activated by Cintoo team
You receive a confirmation email with activation details

Step 2: Verify subscription status

Log in to Cintoo WebApp
Navigate to Administration → Subscriptions
Verify that "360 Edition" appears in your active subscriptions

Step 3: Link your camera

Once your camera arrives, it will be pre-linked to your subscription
Verify the camera appears in your account in Administration → Subscriptions

Step 4: Start using 360 Edition

Begin capturing and uploading 360° videos
Import videos into your projects via the 360 Explorer

Subscription Renewal

360 Edition subscriptions are annual
Renewal notifications are sent 30 days before expiration
Contact your account manager or sales@cintoo.com to renew

Subscription Termination

If your subscription ends:

You will retain read-only access to previously imported 360 videos
You will not be able to import new videos
You must return the camera within 8 business days
Data retention policies (see below) apply

Data Hosting and Security Principles

Where Your Data is Hosted

360 video data is hosted in Cintoo's secure cloud infrastructure:

Primary storage: Microsoft Azure, AWS or Google cloud platforms
Geographic regions: Data is stored in compliance with regional regulations
Redundancy: Data is backed up automatically across multiple locations

More information about hosting and related topics could be found in Cintoo Hosting Options and Cybersecurity

HOW THE DATA IS HOSTED ON RICOH SIDE, STORED FOR HOW LONG, ALL THE CYREBSECURITY TOPICS

Security Measures

Cintoo implements industry-standard security practices:

Encryption in transit: All data transfers use TLS/SSL encryption
Encryption at rest: Stored data is encrypted using AES-256
Access controls: Multi-factor authentication and role-based access
Monitoring: Continuous monitoring for security threats
Compliance: SOC 2 Type II and ISO 27001 certified infrastructure

[IMAGE PLACEHOLDER: Diagram showing data flow and security layers]

Source Note: Industry-standard security practices. Specific Cintoo security implementation details not retrieved from internal documentation.

Integration with Ricoh360 Cloud

Videos are initially uploaded to Ricoh360 Cloud (Ricoh's platform)
From there, videos are automatically synced to Cintoo's infrastructure
Ricoh360 acts as an intermediary, not a permanent storage location
Videos are deleted from Ricoh360 after successful transfer to Cintoo

Source Note: Upload to Ricoh360 Cloud mentioned in presentation [1] and Confluence 360 FAQ end-to-end workflow. Subsequent transfer and deletion behavior inferred from workflow logic.

Privacy and Compliance

Data Privacy Principles

Cintoo adheres to the following privacy principles:

Customer data ownership: You own all data you upload to Cintoo
No unauthorized access: Cintoo staff do not access your data without explicit permission (e.g., for support purposes with your consent)
No data mining: Your data is not used for training, analytics, or other purposes without consent
Transparency: You can request information about how your data is stored and processed

Source Note: General data privacy principles. CSU-481 mentions "privacy and compliance (high-level, non-legal)" as required but no specific Cintoo privacy policy documentation was retrieved.

Compliance Frameworks

Cintoo maintains compliance with:

GDPR (General Data Protection Regulation – EU)
CCPA (California Consumer Privacy Act – USA)
SOC 2 Type II (Security and availability controls)
ISO 27001 (Information security management)

SOURCE:

What compliance metrics matter ?
- SOC 2 for both Cintoo & Ricoh
- ISO 27001 for both Cintoo & Ricoh
- ISO 27017 for Ricoh
- GPDR / CCPA for both Cintoo & Ricoh.

CHECK IF THIS SHOULD BE PUBLIC OR ONLY BY REQUEST

Note: This section provides high-level information only. For detailed legal and compliance questions, contact your legal team or Cintoo's legal department at privacy@cintoo.com.

Source Note: Compliance frameworks from Confluence GDPR Compliance documentation. Specific 360 Edition compliance details not documented separately.

Personal Data in 360 Videos

360° videos may inadvertently capture personal information:

Faces of individuals on site (considered personal data under GDPR)
License plates of vehicles (considered personal data under GDPR)
Effets personnels ou informations identifiables

Your responsibilities:

Be aware of what is captured in 360 videos
Comply with local privacy laws and regulations
Inform site personnel when capturing 360 imagery
Mettez en œuvre vos propres politiques de confidentialité selon les besoins

Current limitations:

Automatic face and license plate blurring is not applied by default
Our Research Team is discovering options for blurring that could be applied to 360 videos
Vous êtes responsable de l'activation de l'anonymisation lorsqu'elle est nécessaire

Data Protection Officer:
For privacy questions or concerns: privacy@cintoo.com

Data Ownership and Retention

Data Ownership

You own all 360 video data you capture and upload to Cintoo
Cintoo acts as a service provider and processor, not a data owner
You retain all intellectual property rights to your data

Source Note: Standard SaaS data ownership principles. CSU-481 mentions "data ownership and retention" as required but no specific documentation was retrieved.

Data Retention During Active Subscription

All 360 videos remain in your account indefinitely while your subscription is active
You can delete videos at any time
Deleted videos are removed from the project
To explore data restoration options please contact support@cintoo.com

Où obtenir de l'aide

Technical support:

Email: support@cintoo.com
Include detailed description of the issue

Sales and billing inquiries:

Email: sales@cintoo.com
Contact your dedicated Customer Success Manager