Troubleshooting a Generic ReCap Error

 

Cintoo Connect may show a generic ReCap SDK error message when it cannot process or export point cloud data. This can happen if computer does not have enough memory or if file format used is incompatible.

To fix this error, try these steps:

• Export fewer scans at a time or close other programs to free up memory.
• Export point cloud data to the E57 file format, which is more reliable and compatible than other formats.

If these steps do not work, please contact support@cintoo.com for more help. They can assist with troubleshooting and exporting point cloud data correctly.

These steps can help avoid the generic ReCap SDK error in Cintoo Connect and ensure that point cloud data is processed and exported correctly.