Troubleshooting a Generic ReCap Error in Cintoo Connect

Created by John Tapia, Modified on Tue, 18 Apr 2023 at 10:33 PM by Nicholas Czarnick


Cintoo Connect may show a generic ReCap SDK error message when it cannot process or export your point cloud data. This can happen if your computer does not have enough memory or if the file format you are using is incompatible.

To fix this error, you can try these steps:

  • Export fewer scans at a time or close other programs to free up memory.
  • Export your point cloud data to the E57 file format, which is more reliable and compatible than other formats.

If these steps do not work, please contact for more help. They can assist you with troubleshooting and exporting your point cloud data correctly.

These steps can help you avoid the generic ReCap SDK error in Cintoo Connect and ensure that your point cloud data is processed and exported correctly.

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