Import 360° Video from Local Disk

Follow these steps to import 360° video files into Cintoo projects from local hard drive, without passing through Ricoh Cloud.

Warning: import from local disk is in beta and enabled only for selected accounts. For more information, contact your Customer Success Manager or support@cintoo.com.

Permissions: users with roles including Upload or Delete Reality Data permission can import 360 videos from local disk.

Note: unlike 360° video from Ricoh, importing from local disk doesn't require 360 Edition subscription for now.

TABLE OF CONTENTS

Prerequisites
Import 360 Video from Local Disk
Track Import Progress
Known Limitations

Prerequisites

Criterion	Value	Checked before upload
Format	MP4	Yes
Duration	10s to 9min	Yes
Size	Up to 5GB	Yes
Projection	Equirectangular (2:1)	No - fails during processing
Codec	H.264 / H.265	No - fails during processing
Resolution	3840x1920 to 5760x2880 (5.7K)	No - fails during processing

Warning: a file that doesn't meet Projection, Codec or Resolution requirements still uploads, then fails during processing and returns an error email - check these before importing.

Import 360 Video from Local Disk

Choose 360° video from local disk via Resource button in Resource Explorer, via 360° Image / Video button in 360° Edition Explorer or via Add menu on top right. Video is added to work zone selected in Work Zone Explorer.
Right side panel opens displaying requirements for the video described in Prerequisites. Drag and drop video file onto it, or click to browse for file location.
Note: only one file can be selected at a time.
Click Upload to begin import. Panel inputs stay disabled until upload ends. Panel can be closed meanwhile - upload continues in background while you keep working in Cintoo.

Track Import Progress

While uploading, notification "Uploading..." stays on screen until upload ends, with a reminder not to close browser tab - closing it interrupts upload and no import is created.

Once upload finishes, notification confirms whether import job started:

"The 360° video import has started. You will be notified by email when it completes." - upload succeeded, processing begins in background.
"The 360° video import failed. Please try again." - upload failed before reaching processing.

Processing then runs in background. Once processing completes, successfully or not, email notification is sent.

Once processing succeeds, video appears in Resource Explorer and 360° Edition Explorer. Importing same file twice creates two separate videos. Video belongs to project, not importing user, so it stays available if that user's access is removed.

Known Limitations

Only one file can be imported at a time.
8K resolution isn't supported for now.
Videos imported from local disk can't be told apart from videos imported from Ricoh.